You may request a refund from your Order page for any paid order that hasn't been cancelled or already refunded.
If your order is still Processing (not yet purchased from our supplier), you're eligible for a full refund. If your order has already been purchased from the supplier, shipped, or is further along, a 20% deduction applies to cover supplier and handling costs already incurred — this is standard for import orders where stock can't simply be "put back."
Approved refunds are paid back through the same method you originally paid with (card, bank transfer, or your chosen payment provider).
Sea Shipping — lower cost, longer transit time. Flight Shipping — higher cost, faster transit time. Estimated day-ranges for each are shown at checkout. Some items ship by Sea only (see Terms, section 5).
Orders unpaid after 24 hours are automatically released. Contact support to have a timed-out order restored.